30-day return window
You have 30 days from the day you receive your order to request a return. After that, unfortunately we can't offer a refund or exchange — unless the item is faulty (see below).
Eligibility
To be eligible for a return, your item must be:
- Unused and unopened — in the same condition you received it.
- In its original packaging, with all tags and seals intact.
- Accompanied by the receipt or proof of purchase.
Opened or used hair extensions cannot be returned for hygiene reasons — this is industry-standard and applies to all professional hair extension suppliers in the UK.
How to start a return
- 1
Email us at returns@dshairbeauty.co.uk
Include your order number, the items you want to return and the reason. We'll send you a returns reference and the return address within one working day.
- 2
Pack your return securely
Use the original packaging where possible. Include your returns reference inside the parcel so we can match it back to your order.
- 3
Post it back
UK customers: we email you a pre-paid Royal Mail label — drop the parcel at any post office. International customers: return by your preferred tracked service; return postage is at your cost.
- 4
Refund issued
Once your return is received and inspected, we'll email you to confirm approval. Refunds go back to your original payment method within 5 working days.
Faulty or damaged items
If your order arrives damaged, faulty or not as described, please email us within 7 days of receipt with photos of the issue. We'll arrange a free return and either a replacement or full refund — whichever you prefer. This does not affect your statutory rights under the Consumer Rights Act 2015.
Late or missing refunds
If you haven't received your refund within 5 working days of our confirmation email, please check your bank account again, then contact your card issuer — it can take a few days for refunds to post officially.
Still nothing? Email returns@dshairbeauty.co.uk and we'll sort it out.