Terms of Service

About these terms

These terms are an agreement between you and D.S Hair & Beauty (“we”, “us”, “our”). They cover your use of this website and any order for our products. By using the site, or by placing an order, you accept them.

Trade and consumer customers

We supply both consumers and trade customers such as salons, independent stylists and resellers. Trade prices, trade accounts and volume terms are available only to approved trade customers. Where you buy from us as a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

How orders are placed

Orders placed over WhatsApp or email are confirmed in the same way, so that both sides have the same written record of what was agreed.

• •This website does not take payment online. A selection held in the bag is an enquiry, not a confirmed order.
• •We confirm every order in writing, by email or WhatsApp, setting out availability, price, delivery cost and the estimated delivery window.
• •An order is only formed between us when we accept it in writing.

Prices and payment

• •Prices are shown in GBP unless another currency is stated. Product pages marked “Trade Exclusive Pricing” or “price on request” require a quote, because trade pricing depends on volume.
• •Prices may change. The price confirmed in writing for your order is the price that applies to it.
• •Payment is by bank transfer, or by a secure payment link that we issue, unless we agree otherwise in writing.
• •Where VAT, import duty or other charges apply, they are shown on your invoice.
• •Goods remain our property until they have been paid for in full.

Delivery

• •We dispatch orders from our warehouse. Dispatch times and transit times are given in good faith but are estimates, not guaranteed dates.
• •For deliveries to the United Kingdom, express courier transit is typically a few working days once your order has been dispatched.
• •Risk in the goods passes to you on delivery (or on collection, where you arrange it).
• •If goods arrive damaged, or do not arrive within the estimated window, tell us within seven days of the expected delivery date so that we can open a claim with the carrier.

Our products

Human hair is a natural product. Colour shade, texture, density and length can vary slightly between production batches and between individual wefts. Photographs, swatch images and digital colour charts are indicative, and screens display colour differently from one another. Our descriptions — for example 100% Remy human hair, cuticle-aligned, double-drawn — describe how the hair is made; they are not a promise that every bundle will be visually identical to another.

For the same reason, a shade that looks different under salon lighting is not, by itself, a fault. If you are unsure, order a sample first, or ask us for a digital colour match before you commit to a larger order.

Returns and refunds

Our returns policy forms part of these terms and is available on the Returns Policy page. For hygiene and safety reasons, hair that has been worn, cut, brushed out of its bundle, chemically processed, or had its tags removed cannot normally be returned.

Your responsibilities

• •Give us accurate contact and delivery details, and tell us promptly if anything changes.
• •Use our products in line with the instructions and the advice given on this site, and have professional methods such as bonds, tapes and rings applied by a competent person.
• •Only use our photography, product descriptions and brand assets in the way we have agreed in writing, particularly for private label arrangements.

Intellectual property

The text, photographs, images and design of this website belong to us, or are used with permission, and may not be copied, reproduced or reused commercially without our written consent.

Our liability

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, and liability for fraud or fraudulent misrepresentation.

Subject to that: we are not liable for indirect or consequential losses, such as loss of profit or loss of business; and our total liability in connection with any order is limited to the amount you paid us for the goods in that order.

We are not responsible for damage or unsatisfactory results caused by incorrect application, unsuitable product choice for a client's hair, or salon procedures that we did not carry out ourselves.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over any dispute arising from them.

Contact

If you have any question about these terms, contact us at caro@dshairbeauty.co.uk or on WhatsApp at +86 13516946001.