Customer Information
Shipping & Delivery
Fast, tracked delivery across the UK and worldwide. Fast dispatch; express 3–5 day delivery orders placed before 2pm (UK time).
UK Standard Delivery
Tracked delivery across mainland UK via DPD, Royal Mail or Yodel — depending on weight and destination.
- Free standard delivery on UK orders over £175
- Orders under £175: £4.95 standard delivery
- Fast dispatch; express 3–5 day delivery orders placed before 2pm
- Estimated transit: 3–5 working days
UK Express (3–5 days) & Saturday
Need it tomorrow? Upgrade to next-working-day delivery at checkout.
- Next-working-day delivery: £9.95 (order before 2pm)
- Saturday delivery: £14.95 (order before Friday 2pm)
- Tracked, signed-for, SMS notifications included
International Shipping
We ship to salons and stylists across Europe and worldwide via DHL Express and FedEx.
- EU & Ireland: from £14.95 (3–5 working days)
- USA & Canada: from £24.95 (3–5 working days)
- Rest of world: quoted at checkout
- Customs duties & import taxes are the customer's responsibility
Salon Partner Trade Orders
Trade account holders get priority handling and dedicated delivery routes.
- Fast dispatch on trade orders; express 3–5 day delivery
- Free UK delivery on all trade orders, no minimum spend
- Dedicated WhatsApp support line for delivery tracking
How we process your order
Step 01
Order received
You'll get an order confirmation by email within minutes. Check your spam folder if you don't see it.
Step 02
Picked & packed
Stock orders are picked, quality-checked and packed within one working day. Custom-colour orders may take 1–2 extra days.
Step 03
Dispatched
You'll receive a tracking link by email as soon as your order leaves our manufacturing partner (UK warehouse launching).
Still have questions about delivery?
Our team is available Monday–Saturday to help with tracking, special requests and delivery quotes.